For all orders placed by midday, we aim for same day fulfilment. 

Delivery Times: 

Auckland - Next Day

North Island - Next Day 

South Island - 2 Days 

Australia - 6-10 Days

Please allow an additional 2 days for rural delivery, as well as public holidays and major sale periods such as Black Friday. 

Shipping Costs:

NZ Shipping Over $150: Free

NZ Shipping Under $150: $5.95

AU Shipping over $200: Free

AU Shipping Under $200: $15

Returns 

Lil Moo Portable Bottle Warmers hold a one year warranty. This warranty does not cover damage caused by accident, misuse, normal wear and tear, improper use, unauthorised maintenance (taking apart the device), neglect of proper cleaning, or failure to follow written instructions for use of the Product.

No refunds will be issued for change of mind.

Upon Delivery, the Customer must inspect the Products (in particular the warmer) and must give notice to Lil Moo of any defective Products within 14 days of Delivery, by email (admin@lilmoo.co.nz). Please ensure to include photo and video evidence of fault, and your order number. 

We will provide the Customer with a courier label to return the defective item. Subject to availability, Lil Moo will provide the Customer with a replacement Product.

If you have any questions at all regarding your purchase, please get in touch.

Lil Moo is not responsible for missing returns, and we can only process your request once we have received the returned item in our warehouse.

Incorrect shipping addresses: 

We can only update your shipping details if your order has not yet been dispatched. If you have already received a tracking number, the address cannot be changed. In this case, please contact your local courier depot to request an address update.

Lil mooi is not responsible for items delivered to an incorrect address provided by the customer. If a parcel is returned to us due to an incorrect address, additional shipping fees will apply to resend it to the correct location.

Shipping Delays: 

Once your order has been shipped, Lil Moo is not responsible for any delivery delays caused by factors beyond our control.