FAQ'S

Bottle Compatibility for our Portable Bottle Warmer

Bottle Compatibility for Lil Moo Portable Bottle Warmer

No Adapter Needed:

  • AVENT
  • Chicco Perfect 5 & Original Touch
  • Minbie
  • Combi
  • Dodie
  • Lasinoh
  • Richell
  • Spectra
  • Harmony
  • Tiny Bloom

Adapter Needed:
Adapters can be found [here](insert link).

  • Medela
  • Pigeon Slim & Wide Neck
  • Dr. Browns Narrow Neck & Wide Neck
  • NUK Standard/Wide Neck/Ultra Wide Neck
  • Tommee Tippee
  • MAM
  • Haakaa
  • Como Tomo
  • Boon Nursh
  • Ola Baby
  • BIBS

Important Note: All adapters come with an additional insert sealing ring to ensure a tight connection between the baby bottle and the adapter. The device will only be 100% leak-proof if both sealing rings (heating plate and adapter) are used. If there is any leakage, you may have forgotten to install a sealing ring.

Need Help?
If you're unsure whether your bottle will fit, or if your bottle’s brand is not listed, please contact us for assistance

Breast Milk & Formula

Using Breast Milk with the Portable Bottle Warmer

Great news - You can heat breast milk in the bottle warmer. We recommend setting it to 37°C, our lowest heating option. The slow heat technology preserves the nutrients in the milk and prevents any hotspots. Make sure the breast milk is thawed before heating.

Using Formula with the Portable Bottle Warmer

Warm the water first using the portable bottle warmer. Once it reaches the desired temperature, add your formula.

Note: Do not add the formula before heating the water, as it will stick to the heating plate and prevent the bottle from warming correctly

How Long Will My Bottle Take to Heat?

How Long Will My Bottle Take to Heat?

Your bottle will typically take about 5-10 minutes to heat.

The exact time may vary depending on the initial temperature of the liquid and the selected temperature setting.

Portable Bottle Warmer Instructions

  1. Pour water or milk into your baby bottle.
  2. Screw the warmer onto the bottle: Keep the bottle upright while attaching the warmer, with the Lil Moo warmer upside down on top of the baby bottle.
  3. Invert the bottle: Once the warmer is securely attached, turn the baby bottle upside down so the Lil Moo warmer is upright beneath the bottle.
  4. Select the desired temperature: Press the button to choose between 37°C, 40°C, or 45°C.
  5. Wait for the beep: The temperature will gradually rise and display on the warmer. It will beep once the set temperature is reached.
  6. Test the liquid: Before feeding your baby, test the liquid against your skin to ensure it is at a safe temperature

Reassemble

After wiping down your Lil Moo place the lid back on firmly (there is a trick for this) so that they stay secure on the bottle warmer: 

1. Put on the dust cover normally

2. Press in with the centre of the thumb to create a vacuum

3. Slightly lift the edge of the dust cover so that air escapes and a vacuum is formed

Cleaning

Cleaning on the go

To clean your portable bottle warmer while out and about, follow these simple steps:

  1. Wipe down. Use a soft, damp cloth or wipe to wipe the exterior of the warmer. Avoid getting any water into the heating unit.
  2. Remove any spills: If there are any spills or stains on the warmer, gently wipe them away with a cloth dampened with warm, soapy water.
  3. Dry thoroughly: After cleaning, ensure the warmer is completely dry before storing or using it again.
  4. Clean the heating plate: Clean the heating plate with a soft, damp clot or wipe. Be sure it is completely dry before use.
  5. Regular maintenance: Perform regular cleaning to keep your portable bottle warmer in good condition and ensure its longevity.

Sterilising

  1. Unplug and cool down: Before cleaning, ensure the warmer is unplugged from charger and has cooled down completely to avoid any accidents.
  2. Prepare a sterilizing solution: You can use a commercial sterilizing solution or prepare a mixture of water and sterilizing tablets or use boiling water.
  3. Disassemble: Remove lid and rubber seal.
  4. Soak: Place the sterilising solution or boiling water on the heating plate but do not submerge the unit. Soak rubber seal separately.
  5. Soak for recommended time: Follow the manufacturer's instructions if using solution or soak with boiling water for at least 5 minutes.
  6. Rinse thoroughly: Tip water/ solution out and wipe down to ensure all liquid is removed.
  7. Air dry: Allow all the parts to air dry completely before reassembling or using the portable bottle warmer again.
  8. Perform regular sterilization: It's essential to sterilize your portable bottle warmer regularly, especially if it comes into contact with milk or formula, to prevent the growth of harmful bacteria.

Shipping

Shipping Policy

SHIPPING:

At this stage we are only shipping to Australia and New Zealand.
If you are from further abroad and interested in our products, please get in touch - admin@lilmoo.co.nz

Fees

NZ: All standard orders will incur a shipping fee of $6.99 and will be applied at checkout. Rural shipping fee is $8.99. 

AUS: All orders will incur a shipping fee of $16.99 and will be applied at checkout.

As costs are changed by our shipping provider, these shipping fees may be subject to change.

Delivery Times

NZ : 1-4 Business Days (Rural locations please add 3 working days)
AUS: 3-6 Business Days 

We post international orders using NZ Post. Orders received before 9am New Zealand Standard time, Monday to Friday are dispatched within 48 hours. Most international orders will be delivered within 3-10 business days, but on occasion may take up to 30 days.

Please note that these shipping times are estimates & do not include any delays that may be caused by customs in your country. NZ POST is an external postage service so we are unable to guarantee specific delivery dates or times. LIL MOO is not responsible for any customs charges payable in your specific country. Please ensure you understand the customs import rules and taxes payable in your country.

lil moo, does not ship on the weekends, so if your order is placed after 9am on Friday, it will be shipped on Monday.

Please note, during sale periods, public holidays & times of seasonal offers, dispatch of orders & in turn delivery times may be delayed please see the individual product page. We aim to process all orders in a timely manner, but we ask for your patience in order processing.

Address Changes

Please check your address carefully as we are not responsible for any address changes. We will endeavour to accommodate your changes where possible, but it is a possibility that we will not see your email prior to your items being shipped. Note that when you receive your tracking number, you are able to change the delivery address as the customer. 

Please note that if your parcel is refused delivery or returned to sender we are not able to refund you, but we will happily issue you a credit or gift voucher, or resend your order

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